The Technical Account Manager will be an experienced, highly process-driven individual who will manage existing client accounts and relationships. The Technical Account Manager will be responsible for managing and scheduling account reviews, product/service training, contract renewals, add-on sales and the processing and quoting of client move, add, change orders all while managing expectations and ensuring ongoing client satisfaction.
This position requires a proven track record of exceptional customer service skills with an understanding technical productions and solutions. The position requires attention to detail and the ability to multitask, manage timelines, perform some sales, and be knowledgeable in our products and services.
This individual will be the primary non-technical point of contact for accounts and will be required to escalate issues and interface with the management, sales, engineering, and help desk teams on a daily basis.
We are a fast growing cloud computing, managed services, and cyber security firm with products to help businesses increase efficiencies and reduce the cost and complexity of their technology and IT. At nology we believe in a flexible team environment that rewards hard workers and gives you the tools, flexibility, and freedom to succeed.
Send your cover letter and resume to firstname.lastname@example.org.