We adapt our services to the way you work and provide help when you need it most. Choose business hours, after-hours only, or complete 24×7 support. Our help desk typically answers the phone live in three rings and our tickets have a 93% first call resolution rate.

30 second hold time
Maximum hold time
90% issues solved
Percentage of issues solved on the first call
2 hour issue resolution
Average issue resolution time

Proactive

We’re keeping an eye out. If we notice something odd or out of place, our team will proactively investigate, open a ticket, and correct the issue.

Live Coverage, Personalized Support

We provide comprehensive, cost-effective, flexible help desk service that combines quick response times with the ability to resolve the most complex technical issues efficiently. Our locally-based techs aren’t just geeks, they’re skilled in customer service, patience, and calming frustrated users with friendly support and quick problem resolutions.

  • 30-second maximum hold time
  • 93 percent of issues solved on the first call
  • Average issue-resolution time of 2 hours
Email Attachments
Email Attachments
Phishing Emails
Phishing Emails
Anti-Virus
Anti-Virus
Anti-Malware
Anti-Malware
anti-Ransomware
Ransomware Detection
Malicious Websites
Malicious Websites
Data Loss
Data Loss
Hackers
Hackers

Get started with nology today.

Your business is unique. Your cyber security, managed IT, and cloud solutions should be too. Let us build the perfect custom solution for your business.

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