Our Careers

Today is the day you find the right fit. Who are we looking for? We’re hiring intellectual and creative thinkers to revolutionize technology and get people excited about the cloud.

If one of these positions sounds like you, let us know why, and we’ll see if there’s a fit. Send your cover letter and resume to careers@nologynetworks.com.

Creativity and Collaboration Are nology’s Lifeblood

Today is the perfect opportunity to discover where you truly belong. We’re in pursuit of imaginative thinkers ready to redefine technology and ignite a new wave of enthusiasm for the limitless possibilities of the cloud.

Tell us what fuels your creativity.

If you resonate with any of the following roles, we invite you to share your unique perspective. Tell us what fuels your creativity. Let us know why you’re the missing piece in our puzzle. Your journey with us could be an opportunity to make a major impact and reshape the future of business technology.

Find Out How You Fit in With the nology Team

Cloud Support SpecialistTechnical Account Manager
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Cloud Support Specialist

What Is It?

The Cloud Support Specialist provides general networking and computer system support as well as support for nology products and services, including virtual desktop and application environments, cloud storage and backup, PC and server monitoring, and hosted email services. This role will work with multiple diverse small and medium business customers and IT environments.

The Cloud Support Specialist will work closely with Engineering and outside vendors and carriers to meet customer SLAs, minimize outages, and resolve issues quickly, effectively, and professionally.

Full Time (Plymouth, MN / Remote)

What You Should Know

We are a fast-growing cloud computing firm with products to help businesses increase efficiency and reduce the cost and complexity of their IT. At nology, we believe in a flexible team environment that rewards hard workers and gives you the tools, flexibility, and freedom to succeed.

Position Requirements

  • Experience troubleshooting desktop and laptop PCs
  • Experience with basic network deployment and troubleshooting, including knowledge of
  • SonicWall, Unifi, and general network knowledge
  • Experience working with Windows server operating systems is a strong plus
  • Administrative experience with Office 365 and SharePoint
  • Experience working with third-party vendors
  • Experience with VoIP systems
  • Experience guiding end users through troubleshooting over the phone and walking them through documented setup procedures
  • Experience with first-call triage and troubleshooting technical issues
  • High-level critical thinking skills and ability to seek out new and creative solutions
  • Excellent customer service skills
  • The ideal candidate will be self-motivated, have excellent written and verbal communication skills, and have the ability to work in a fast-paced, multitasking environment with little direct supervision
  • Ability to work remotely and collaborate utilizing online productivity tools

Position Duties and Responsibilities

  • Responding to open trouble tickets quickly according to priority and escalating issues as necessary
  • Triage of help desk calls to ensure that clients have the correct expectations of when an issue will be addressed
  • Troubleshooting the customer’s network and escalating to engineering and management when appropriate
  • Maintains knowledge of troubleshooting procedures and escalation paths
  • Maintains appropriate records and documentation on service work performed and ensures timely communication to the supervisor of service order status and potential issues
  • Inputting and management of an online ticketing system
  • Follow up on tickets until resolved
  • Ensure that problems are corrected within identified performance targets
  • Excellent customer service and verbal/written communication skills are a requirement
  • Ability to travel and assist with onsite implementation, training, and client requests when necessary (<10% of your time)
  • Administrative tasks as assigned
  • Other responsibilities as assigned

Compensation

  • Full-time hourly position
  • Hybrid remote work schedule with potential for full-time remote
  • Competitive bonus structure
  • Comprehensive benefits package including health, dental, and vision
  • Retirement savings

Technical Account Manager


What Is It?

The Technical Account Manager will be an experienced, highly process-driven individual who manages client accounts and relationships. The Technical Account Manager manages and schedules account reviews, product/service training, contract renewals, add-on sales, and the processing and quoting of client move, add, and change orders while managing expectations and ensuring ongoing client satisfaction.

This position requires a proven track record of exceptional customer service skills with an understanding of technical productions and solutions. Attention to detail and the ability to multitask, manage timelines, perform some sales, and be knowledgeable about our products and services are also required.

This individual is the primary non-technical point of contact for accounts and is required to escalate issues and interface with the management, sales, engineering, and help desk teams daily.


What You Should Know

We are a fast-growing cloud computing, managed services, and cybersecurity firm with products to help businesses increase efficiency and reduce the cost and complexity of their IT. At nology, we believe in a flexible team environment that rewards hard workers and gives you the tools, flexibility, and freedom to succeed.

Position Requirements

  • Experience managing a large number of accounts in a timely and efficient manner and a proven track record of customer service excellence
  • Experience in a technical environment and ability to quickly learn baseline technical aspects of our products to speak knowledgeably with clients
  • Ability to build lasting client relationships
  • Solid written and verbal communication skills
  • Ability to type effectively
  • Experience working with third-party vendors
  • Experience guiding end users through training both onsite and via webinar tools
  • High-level critical thinking skills and ability to seek out new and creative solutions
  • Ability to work in a fast-paced and, at times, high-pressure consulting environment

Compensation

  • Competitive salary
  • Comprehensive benefits package including health insurance, retirement, and PTO
  • Company laptop and expense account