How We’re Different
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Critical questions to ask potential technology providers
Do you guarantee a service level agreement with 100% uptime?
The nology cloud offers a financially backed 100% uptime guarantee.
Do you provide five layer cyber security protection to all your clients?
We combine five layers of cyber security protection to form a near impenetrable defense from bad actors and cyber criminals. It’s the nology way.
Do you guarantee a maximum hold time of 30 seconds on your help desk?
The nology service level agreement guarantees hold times never exceed 30 seconds and responses to emails and online tickets never exceed 2 hours, 24x7x365.
Do you host our data in a local Tier 4 data center that isn’t outsourced or resold?
Cloud services from nology are hosted in North America and operated directly by us in a tier 4 data center. A tier 4 data center ensures that all services are fully redundant to deliver 100% uptime and security that meets HIPAA, NIST, and SOC standards. We do not resell or white label other data center providers and are your end-to-end local solution.
Is your help desk local and are your help desk technicians actually your employees?
The nology help desk and network operations center is local, 100% US based and is staffed with our vetted, certified, and highly trained professional staff. We never outsource or offshore your support.
Do you stand behind your cybersecurity strategy with real guarantees?
Too many cybersecurity vendors make big claims and leave you holding the bag when things go wrong. At nology networks, we do things differently. Our cyber deductible coverage puts real money on the line: up to $100,000 in coverage to pay your cyber insurance deductible in the event of a covered incident. And yes, we include it at no additional cost.
It’s our way of saying we believe in our security stack, our processes, and the people who protect your business every day. With no security questionnaire required and 24/7 monitoring baked in, this is true risk-sharing built into every engagement.
Firewall
Anti-Virus
Anti-Malware
Email Protection
Ransomware Detection
