Privacy Policy

Our commitment to privacy

We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).

If we change this Privacy Statement:

Nology might update this Privacy Statement from time to time. When we do this, the revised statement will be posted on this page, and where appropriate, by notification on our homepage or via email to the registered account contact. You should check this page from time to time to review any changes we have made.

The personal information we collect:

When we collect personal information, we are open about how we will use it.

We collect information:

• through our website or the website of our affiliates - for example names, addresses or email details that may be used for sales, marketing, billing, account servicing or collections purposes.
• from meetings with staff or business contacts, such as exchanging business cards, or collecting information at conferences or business events.
• that you provide to us in connection with the services we provide, for example in connection with your managed IT, cyber security, or cloud services agreements.  
• that we use to validate your identity or perform business credit assessments, such as business Tax-ID (FIN USA) or (BN Canada).

Our legal basis for processing your information

We rely upon a number of different legal bases for processing personal information and special category personal information – these include processing personal information where it is in our legitimate interests to do so, where this is necessary for the fulfillment of a contract or where the processing is necessary to carry out our obligations under the law. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information. However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.

How we use your information

We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:

• We may use the personal information of clients, customers, or perspective customers to carry out work for which we have been contracted.
• We may use the contact information you supply to respond to your requests.
• We may use identification verification documents to meet with regulatory and legal requirements to verify who you are as a condition of providing Nology services and products.
• Where you give us consent, we may use personal financial information to assess your eligibility for Nology products and services including running credit checks as allowed by law.
• Where you give us consent, we use personal information to provide you with marketing and advertising about Nology services, you can opt out of this marketing at any time by emailing accounts@nologynetworks.com.
• Personal information may be used to inform you of services that may be of interest to you from Nology, you can opt out of this at any time by emailing accounts@nologynetworks.com.
• Personal information is used to make your online experience as smooth as possible – for example by setting cookies and tailoring what you see on the website.
• Personal information may be used to safeguard the security of our premises and those we maintain for third parties – for example through the use of CCTV and/or recording phone calls for quality assurance and legal protections.

Whom we share personal information with

We may share your personal information with:

• Nology employees who require it to perform their jobs.
• Organizations that support the products or services we provide to you.
• Anyone you give us permission to share it with.
• Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cyber-crime.

We will never sell your personal information and we take steps to keep your details safe and secure.

Stopping us contacting you

If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time by email to accounts@nologynetworks.com. Please note that this may also unsubscribe you from important service updates and/or may prevent us from delivering products and services effectively. Please speak with your account manager to understand how unsubscribing from these communications may affect you or your organization.

Where we keep and process your information

Your information may be kept on secure servers and databases located, but not limited to the following countries, United States of America and Canada. In the event your information is collected inside of the European Economic Area (EEA), we might transfer and store the information we collect from you outside said area. It may be processed by staff or our suppliers outside the EEA including the United States of America and Canada. When we do this we aim to make sure the information is secure and properly protected.

Keeping your information safe

We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between Nology and any recipient organizations.

Your rights

Where applicable you may have the following rights over your personal information:

Request a copy of the information we hold

You can access the personal information we hold about you. To do so please contact us by email at accounts@nologynetworks.com. There is no charge for us providing this information to you. You can also ask for information that you have provided to us in a machine-readable format, so you can transfer it to another organization if you want to.

Ask us to not use your information

If for any reason you do not want us to hold or use your information please contact us by email at accounts@nologynetworks.com. We may need to keep some of your information for legal and business reasons, for example to comply with a regulatory requirement or local laws of the United States of America and/or Canada.

Have your information corrected

If you think the personal information we hold is wrong, contact us at accounts@nologynetworks.com and we will check and correct it if necessary. We are committed to holding personal information that is accurate and current.

How long we keep your information

We endeavor to keep your information for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. If you would like us to delete your information, please contact us at accounts@nologynetworks.com.

How to complain

If you need to make a complaint about our handling of your personal information, please contact us directly at accounts@nologynetworks.com. If you are unhappy with how we deal with your complaint, you can contact your Country Data Protection Authority if applicable in your country of residence or business incorporation.

How else to contact us

If you have any other questions about your personal information please contact us by email at accounts@nologynetworks.com.

Calls about your personal information, GDPR, or data privacy questions will not be accepted. Only email inquiries or inquiries made to our corporate offices located in the United States of America in writing and delivered by mail are acceptable.

Version 1.2 – 13 August 2019

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