The Strategic Advantage of Using Live IT Support Over Chatbots

Automation has transformed many areas of business, including IT support. From auto-generated ticket numbers to AI-powered chat widgets, the tools promise speed and efficiency. But when a real problem hits, many businesses discover the limits of a “bot-first” approach. Let’s explore when automation helps, when it hurts, and why having human support on the other end of the line is still a necessity.

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